Go local: Get Faster Response Times and Improved Customer Support 

“Local is lekker.” Indeed, it is. Especially when it comes to using INControl (a local operational business software provider) for your business. As a result, many South African business owners are reaping the excellent customer service and support. 

As a general rule of thumb, local sourcing is often more suitable for numerous reasons. These include reduced supply chain costs, more flexibility, better control, and better supplier response times – just to name a few. 

Experts point out that because South Africa is geographically isolated from major economic hubs, the cost of moving goods to the country from other countries is expensive.

The automotive manufacturers in the automotive supply chain, for instance, are continuously sourcing local solutions and strategies. 

This localisation is increasingly working. 

There are significant logistics cost benefits for one and two, there is more flexibility because these businesses are less dependent on long global shipping times.

When you bring some local tech into the mix, there is even more opportunity to optimise and improve your supply chain business, and here’s why: 

Key advantages of localisation

Fast response times and better customer service. 

Since INControl is based in South Africa, it operates within South African time zones. This means that when customers have questions, or issues, or require support, they can expect timely responses during regular SA business hours. This type of responsiveness is often challenging to achieve with international companies operating in different time zones. Furthermore, businesses are more able to maintain supply chain agility – the company’s ability to adjust quickly and easily to sudden changes in demand, supply, regulations, and even pricing. It’s the result of having a well-structured, efficient, and cost-effective set of processes in place. With a fast local provider by your side, this is way more achievable. 

Customisation and support

INControl provides tailored solutions and support that cater specifically to the needs of South African businesses. It can create configurations and workflows for customers that are aligned with the unique challenges and requirements that are prevalent in the local market. It also understands the South African market and its specific cultural, social, and economic aspects, which enables it to create more effective solutions and better outcomes for its clients. 

Less communication barriers 

Language and communication barriers are often minimal when dealing with local companies. INControl can offer support and documentation in the local language, ensuring that customers fully understand its product, and are further able to utilise it effectively.

At the end of the day, you want as much control in your business as possible. Aside from addressing common control issues such as the lack of visibility, coordination, compliance, quality, and cost-related benefits – there is more that can be done. Communication barriers, response delays, and lack of support are something that can be avoided when choosing local software. 

Learn more about our solution that provides South African businesses with a comprehensive and integrated way to manage their logistics operations.