Support Services
The main goal of the INControl customer support module is to improve the customer experience and satisfaction by providing timely and effective assistance to customers when they have questions, concerns or issues with a product or service.
Features
- Support tickets from clients
- Logging of customer issues
- After-sales service and scheduling
- Routing of tickets to the right departments
- Measure KPIs and timely closure of tickets
- Document image uploads
- Live chat: A live chat feature on every document
Improved customer satisfaction: INControl helps organisations provide better customer service by enabling them to quickly respond to customer inquiries, provide timely support, and resolve issues efficiently. This can lead to increased customer satisfaction and loyalty.
Increased efficiency: INControl helps organisations streamline their support processes, automate ticket routing, and provide agents with the tools and information they need to work more efficiently. This can lead to faster response times, lower support costs, and better use of resources.
Better communication: INControl facilitates communication between customers and support agents, making it easier to resolve issues and answer questions. This can lead to clearer and more effective communication, reducing misunderstandings and improving the overall customer experience.
Data analysis: INControl helps organizations analyse customer data to identify trends and patterns, enabling them to improve their products and services based on customer feedback. This can lead to better products, increased customer satisfaction, and a competitive advantage in the marketplace.
Scalability: INControl can scale with an organisation's growth and changing needs, allowing them to handle larger volumes of customer inquiries and provide support across multiple channels.
How can it create synergies with our other modules
INControl’s Support Services module integrates seamlessly with the Operations and CRM processes.
