Frequently Asked Questions
Find answers to the questions we hear most often about INControl. If you can't find what you're looking for, our team is always happy to help.
Frequently Asked Questions
What is INControl?
INControl is a cloud-based workflow management system that helps businesses digitise, automate, and streamline their operations. By connecting your people, processes, and data in one platform, INControl provides real-time visibility, improves accountability, reduces manual administration, and gives you greater control over your business.
Who is INControl designed for?
INControl is designed for businesses that manage fleets, technicians, or operational workflows. It is ideal for transport companies, logistics providers, field service businesses, maintenance teams, electrical contractors, HVAC companies, security installers, plumbing businesses, and many other organisations that need better visibility and control over their operations.
What makes INControl different?
Unlike many off-the-shelf software solutions, INControl is highly configurable to match the way your business operates. We don't expect you to change your processes to fit the software. Instead, we configure the software to support your workflows, helping you improve efficiency without disrupting your business.
Can INControl be customised for my business?
Yes. INControl is highly configurable and can be tailored to suit your operational processes, forms, approvals, dashboards, reports, and workflows. This allows you to implement a solution that fits your business rather than forcing your business to fit the software.
Does INControl work offline?
Yes. The INControl mobile app continues to work even when there is little or no internet connectivity. Information captured in the field is securely stored on the device and automatically synchronises once a connection becomes available.
Can INControl integrate with our existing systems?
Yes. INControl can integrate with a wide range of third-party systems, including ERP, accounting, warehouse management, payroll, telematics, and other business applications. We also offer API integrations to help eliminate duplicate data entry and create a more connected operation.
How long does implementation take?
Implementation time depends on the complexity of your business and the level of configuration required. Smaller implementations can often be completed within a few weeks, while larger, more complex projects may take longer. Our team works closely with you throughout the implementation process to ensure a smooth rollout.
What support and training do you provide?
We provide comprehensive onboarding, user training, implementation assistance, and ongoing local support. Our team works closely with you to ensure your users are confident with the system and continue to get maximum value from INControl as your business grows.
Is my business data secure?
Yes. Protecting your business data is one of our highest priorities. INControl is developed with security in mind, and Tracer Workflow (Pty) Ltd maintains internationally recognised ISO/IEC 27001 certification, demonstrating our commitment to information security best practices.
How do I book a demo?
Booking a demo is easy. Simply complete the contact form on our website or get in touch with our team. We'll arrange a personalised demonstration to understand your business requirements and show you how INControl can help improve your operations.
Why businesses choose INControl
- Highly configurable workflows
- Local South African support
- Cloud-based solution
- Real-time operational visibility
- Secure, ISO-certified company
Still Have Questions?
Every business operates differently. If you'd like to discuss your requirements or see how INControl can be configured for your business, we'd love to help.
INControl is a cloud-based workflow management system that helps transport operators, field service businesses, and operational teams digitise their processes, improve visibility, and automate everyday workflows. If you have additional questions about our Transport Management System (TMS) or Field Service Management (FSM) solution, please contact our team for personalised assistance.